About DHL Recruitment
DHL Recruitment drive 2023 is hiring DevOps Engineer through off campus Placement for Chennai. A student from various disciplines can apply for the DHL off campus drive 2023.
DevOps Analyst with a specialization in the ServiceNow Customer Service Module, the individual’s primary function revolves around bridging the divide between development and operations, with a specific focus on the ServiceNow Customer Service application.
Role is instrumental in the optimization and upkeep of the Customer Service Product, ensuring that customer service operations remain efficient and responsive.
With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.
DHL Recruitment 2023 - Overview
Company Name | DHL |
Job Role | DevOps Analyst |
Experience | Fresher/ Experienced |
Qualifications | Bachelor’s degree in CS/IT/related |
Salary | up to 6 LPA |
Location | Chennai, Tamil Nādu, India |
Website | www.dhl.com |
DHL Recruitment 2023 Responsibilities
ServiceNow Management:
Administer, configure, and maintain the ServiceNow Customer Service Module to meet organizational needs.
Keep the platform up to date with the latest features and enhancements.
Continuous Integration and Deployment (CI/CD):
Implement and manage CI/CD pipelines for automating the deployment of changes, updates, and customizations to the ServiceNow platform.
Customization and Development:
Collaborate with developers and business units to design, develop, and implement custom solutions and workflows within the Customer Service Module.
Ensure that configurations align with customer service processes and business objectives.
Monitoring and Performance Optimization:
Monitor the performance and availability of the Customer Service Module.
Identify and resolve performance bottlenecks and troubleshoot issues promptly.
Integration:
Integrate ServiceNow with other relevant tools, applications, and systems to create a seamless customer service ecosystem.
Security and Compliance:
Maintain security standards and compliance within the ServiceNow environment, ensuring data privacy and access controls.
Documentation and Knowledge Sharing:
Create and maintain comprehensive documentation of configurations, customizations, and processes.
Share knowledge and best practices with the team.
Incident Response and Support:
Provide support in incident resolution, problem-solving, and implementing solutions to minimize service disruptions.
Testing and Quality Assurance:
Develop and execute test plans to validate the functionality and performance of the Customer Service Module, ensuring a high level of quality and reliability.
Stakeholder Collaboration:
Collaborate closely with cross-functional teams, customer service departments, and IT professionals to understand requirements and deliver effective solutions.
Advisory and Best Practices:
Stay updated with the latest ServiceNow features, industry best practices, and emerging technologies.
Provide recommendations and guidance for optimizing the Customer Service Module.
DHL Recruitment 2023 Qualifications
Bachelor’s degree in computer science, information technology, or related field.
DHL Recruitment 2023 Required Skills
- ServiceNow certification(s) and expertise in the ServiceNow Customer Service Module.
- Strong understanding of DevOps principles, CI/CD pipelines, and automation tools.
- Previous experience in IT service management, customer service, or related areas.
- Proficiency in scripting languages (e.g., JavaScript) and familiarity with web technologies.
- Excellent analytical and problem-solving skills, with an ability to work collaboratively in a team.
- Strong communication skills to interact effectively with both technical and non-technical stakeholders.
- Knowledge of security and compliance standards relevant to ServiceNow
An array of benefits for you
- Flexible Work Guidelines.
- Flexible Compensation Structure.
- Global Work cultural & opportunities across geographies.
- Insurance Benefit – Health Insurance for family, parents & in-laws, Term Insurance (Life Cover), Accidental Insurance.